The solution 'Banco CTT - The Connected Bank', was developed in a close partnership between ITSector and BCTT.
BCTT is already a reference in banking in Portugal.
With more integrated and accessible information in its digital channels, the bank is innovating and progressively providing its customers a new and improved user experience.
Through a Banking Platform with a diversified offer, connected in a transparent way to its partners, selecting the range of products and services most relevant to its customers.
The Journey
The project started eight months before the first line of code was written. A joint investment with partners in the design of the solution, it is guiding principles, future vision from an architectural, technological, and best user experience point of view.
In a close partnership between IT sector and BCTT, we designed a cloud native architecture using the Azure platform to support the rapid evolution of the Bank's digital channels, creating conditions to improve the service provided.
This transformation was implemented with agile and DevOps methodologies, and with basic support for an event architecture to enrich customers digital journeys.
The Results
In just eight months of powerful reinforcement of digital options with a new user experience, better navigation, simplicity, and accessibility, but mostly increasing the speed with which BCTT can create and deploy new customer journeys and use them in all channels, including the in-store experience, focus on each individual product and service, which is improved and optimized through greater customer proximity and convenience, and with a strengthening of trust by ensuring the best security standards. BCTT will evolve the digital channels to ensure an optimal experience anytime, anywhere in line with the banking as platform strategy that the bank has always followed.
About Banco CTT
From the very first moment, BCTT believed in a different kind of banking, a banking platform with a simple offer, selecting along with partners, the range of products and services most relevant to their customers. In just five years, they are serving over 600,000 customers, being the market leader in net promoter score with more integrated and accessible information on digital channels. BCTT are innovating and progressively providing their customers with a new and improved user experience. They believe that more than the product or service, it is the experience they provide to their customers that creates true loyalty.
Watch below the video about the whole process:
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